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Frequently Asked Questions
How do I contact TrioArt Stationery?
Email: sales@trioartstationery.com or go to our Contact Us page.
We pride ourselves on very personal and efficient customer service, your email will be promptly answered. We don’t like to leave you hanging!
When will my order ship?
Under normal circumstances, stationery orders will be shipped from Kentucky within 5-7 business days from receipt of order. If a proof was requested, it will begin from approval of proof. Once it ships, it takes 1-3 days for you to receive it.
The personalized notepads take a little longer – up to 3 weeks. Feel free to email if you would like to know an exact time frame on the notepads.
What is the shipping cost?
All stationery orders are shipped via Priority Mail. Shipping charge will be $8.
If I want to pick my order up in Bowling Green, KY, do I still have to pay for shipping?
No. You can select “pick up” when you are checking out, and you will not pay for shipping.
Can I get my order rushed?
If you are in a rush, we will do everything possible to help you out! Please just email us and let us know your situation and we will see what we can do to help!
May I see a proof of the item before the order is printed?
Yes, the proof fee is $5 per item. You will see this option when you are placing your order. This will include up to 3 revisions, after that, there will be an additional charge.
When should I expect to receive my proof?
Under normal circumstances, you will receive a proof within 2-3 business days.
Are envelopes included?
White envelopes are included for all note cards, photo cards and invitations. You may purchase small envelopes to go with the rectangular calling/enclosure cards (3.5”x2”) for an extra .30 each.
Is return address available?
Currently, we are not printing return addresses. Although, we do offer very cute peel and stick return labels that are so easy and quick!
Where should I stick my return address label?
The return address label should be placed on the back flap of the envelope.
What if my order has an error?
We try our best to have your order perfect, but occasionally an error will happen. Any error made by TrioArt Stationery will be reprinted and shipped via original shipping method, free of charge. Any customer error will be reprinted with a discount of 30% off. This only applies if you are re-ordering the exact same order you had before.
Are larger quantities available?
Yes. Just email or call to get a price.
I need help with my wording, what should I do?
We have tried to make this as easy for you as possible. We have created some suggested wording and ideas for you here.
Will I be charged sales tax?
If you live in Kentucky, there will be an additional 6% in sales tax added to your order. There is no sales tax if you have your order shipped out of state. We do however have to charge sales tax on shipping charges.
Where do I send my photo for my birth announcement or Christmas card?
Please send your photo to sales@trioartstationery.com and make sure you include your order number in the email. Remember the quality of the finished birth announcement will greatly depend on the quality of your photograph file. (Please do not send any photos that are larger than 2MB.)
If I want to order something with a monogram, how do I enter my initials?
The first initial of your last name should be in the middle. For example, if your name is Melanie Isabella Park, your monogram would be MPI.
How do I monogram something for a couple?
The woman’s initial should be listed first. Then the last name initial, followed by the husbands initial. For example, Ashley and John Buser would be ABJ.
OTHER IMPORTANT INFORMATION:
Privacy Policy Statement
We respect the privacy of our customers. Therefore, we do not and will not sell, rent or give your name, address or email to anyone. We will only use your information to let you know about TrioArt.
Copyright Information
The drawings, designs, and images on this website are owned by TrioArt Stationery and are under the protection of Federal Copyright Laws. Duplicating any of them is illegal.
Our Guarantee
We want you to be happy, thrilled and completely satisfied with your order! Please contact us at sales@trioartstationery.com with any issues or concerns that you may have. It is our goal to make you smile.